Payment Methods: BPI Bank Deposit or Paypal.
All our items are packaged with care in a damage-proof container and/or wrap. All items that leave the warehouse are in 100% perfect condition and are shipped with a trusted courier. We will do our best in ensuring that the item arrives at your doorstep in perfect condition.
Wildwood is not responsible for additional fees incurred when the item reaches its destination. Packages shipped within the Philippines are insured up to P2,000 if lost and will be supplied with a tracking number.
Due to the limited availability of all our items, Wildwood does not issue refunds or exchanges to unwanted goods and goods with minor damages. Minor damages include dents and scratches on the cover of books and supplies, or cover and backing board of paper pads. We will replace edge or corner bumps of papers measured greater than 1cm. If replacements are not available, we can issue you store credit or refund.
If you would like to be sure of your purchase, you may set an appointment with us to request for a personal viewing before you make your purchase. Just to ensure you, out of over 100 shipments, we have no reports of damage from customers.
Images in the shop are photographed in good lighting and edited to resemble the actual product as accurately as possible. Minor characteristics may differ due to differences in display settings.
Make sure your shipping address is correct. Please include postal code and/or contact information. The buyer will shoulder additional expenses due to incorrect shipping address or if your shipment has been returned to us by the courier.
The store ships Mondays, Tuesdays and Fridays, GMT+8. Local shipping takes 2-3 business days to arrive and international shipping takes 15-30 business days.
Thank you for shopping at Wildwood Art Supply!